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Orchard Q&A

When will I be registered with The Buntingford Medial Centre or Puckeridge Surgery?

All patients will be transferred to either The Medical Centre or Puckeridge Surgery before 31st March 2020. Families will be transferred together.

How will I know when I am registered with The Buntingford Medial Centre or Puckeridge Surgery?

Once you are registered you will either receive a text message or letter through the post welcoming you to the surgery.

What if I already have appointments booked at The Orchard?

Where possible we are trying to register you after your appointment at The Orchard, so if you have an appointment there please keep it. If you have been registered prior to your appointment please pop in to the surgery or phone us and we will try and accommodate your original appointment day or will book you an appointment as close as we can to it.

What do I do if I need a repeat prescription?

In preparation for your move, Orchard Surgery have been issuing two month’s worth of medication, some of these have been sent electronically to the pharmacy. If you need a repeat prescription please check with the pharmacy first to see if they have your prescription, if not, please come into the surgery at least one week before your prescription is due so we can process this for you.

Do I need an appointment to get a repeat prescription?

Initially you do not need an appointment, once your records have been electronically transferred to us our doctors will access them and should you need to come in for a medication review we will make contact with you and invite you in.

Orchard used to give me 3 month’s worth of prescriptions at a time, can this be continued?

We prescribe 2 months of prescriptions at a time, this is so that the medication can be monitored and we can make sure you are on the right medication for you at that time. We can offer a repeat dispensing service and this can be provided through one of the local pharmacies.

Will I receive a welcome pack?

The CCG will provide you with a practice leaflet in your letter, this explains the services we offer and how to book appointments. If your practice leaflet has been left out, please pop into reception and we can provide you with one.

How do I find out who my usual GP is and do I have to only see them?

One of our reception staff can inform you of your usual GP (allocated doctor). Where possible we will try and book appointments with the same GP so that we can provide a good level of continuation of care. Sometimes though it may not be possible to see your usual GP in the time period you would like so we will offer you appointments with alternative GPs.  

I used to get my blood test done at the Lister Hospital, where do I get this done now?

Both The Medical and Puckeridge surgery provides in house blood tests, should you still wish to go to the Lister you can but we will have to provide you with a form first.

How do I make appointments?

You can book appointments via our online services (as you did when you were registered at the Orchard), pop into the surgery or phone us.

Appointments are available from 8.30am to 5.00pm Monday - Friday. 

We operate a daily triage system for urgent medical problems.   If you feel you have an urgent medical issue you will need to telephone the practice at 8.30am and give some brief medical details so that the duty doctor can triage the appointments. If the duty doctor feels you need to be seen the same day a receptionist will call you back and you will be offered an appointment or telephone call for later that morning.   

Extended Hours

There is an evening surgery on a Monday at The Medical Centre and on a Tuesday and Wednesday evening at The Puckeridge Surgery.

I received lots of forms with my letter from the CCG, do I need to bring them in before I can get registered?

You will automatically be registered with us without further paperwork, however we require completion of the form (1 per patient) in order to update any key information on your medical records, particularly next of kin, carer contact details, data sharing etc. The forms are there so we have some background information on you and can access your health care needs better. You can complete and return The Health Questionnaire in your own time and this will not affect your registration.

Do I need to come into the surgery with identification before I can be registered?

We will automatically register you as a patient without seeing any identification from you. You only need to provide identification if you would like access to online services and are not already registered to use this.

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