What to do when we are closed

In a Medical Emergency Call 999

If you need urgent medical help i.e. when someone is seriously ill or injured and their life is at risk please call 999.

When you need medical help in a non-emergency situation call NHS 111

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call NHS 111 if:

-You need medical help fast but it’s not an emergency

-You don’t have a GP

-You need to access a GP but your surgery is closed

-You don’t know who to call

-You need health information or reassurance about what to do next.

When you call NHS 111, a team of fully trained healthcare advisors supported by clinical advisors is here to help you. They will ask you questions to assess you and can also give you fast and easy access to a range of clinical staff if required, including GPs, nurses and prescribing pharmacists.

NHS111 can then direct you further to the local health service which can help you best. This could be an out-of-hours doctor, a late-opening pharmacy or an urgent care centre.

Benefits of calling NHS 111 when your GP is closed

-Get advice from a wide range of healthcare professionals including GPs, nurses, pharmacists and mental health professionals

-No time spent waiting at A&E if your condition could be better treated elsewhere

-Your GP will receive a report of the service we provided for their records if you are happy for us to do so, making sure they are aware of any special help you might need

-Different healthcare services and providers are now connected, making it easier for you to get the help you need

-If you have complex needs, you could be given quicker access to the help you require

-You will be cared for in the right place for your health needs, ensuring you receive the right care for your condition

Please click on the link at the foot of this page, the 111 icon, to get more details about NHS emergency and urgent care services. You can also click on the NHS Choices link to get useful NHS information.

Minor Injuries Units (MIUs) can treat: cuts, bumps, bruises and sprains, broken bones, scalds or burns.

Please contact all destinations prior to arrival as they are reducing face to face contact:

Bishops Stortford 01279 827450

QEII 01438 314333

Cheshunt 01992 622157 or email cheshuntMIU@nhs.net with your contact details and phone number

Urgent Care Centres can treat: minor injuries and urgent minor illnesses when your GP surgery is closed. There is an Urgent Care Centre at the New QEII Hospital (open 24hrs a day, every day) and the Hemel Hempstead Hospital (open 8am to 10 pm).

Your local pharmacy can help with: medicines, coughs and colds, aches and pains, vomiting and diarrhoea, allergies, minor illnesses. Remember to check when your local pharmacy is open over the holiday period.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website