Thank you for your support – Important update on our services


Firstly, I would like to thank all our patients and carers for all your support during what has been an extraordinary and challenging 15 months for everyone. Our teams have worked continuously throughout the pandemic and risen to the challenge to flex and adapt our services to meet the needs of you, our patients in a safe way. 

You may have seen on the news recently that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and remote consultations and appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.

GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, allowing more people to come into the surgery to see us face to face requires careful planning and ongoing risk assessment  to ensure sufficient  measures are in place to keep everyone safe, particularly in light of increasing infections by a new variant of concern.

As we wait for further national guidance on doing that, we will continue to limit footfall in the surgery by using door entry systems and we ask that patients continue to contact us by phone and make use of our online services as you have been doing.  We are facing unprecedented demands for our services and request that you are patient and respectful to our staff, who have worked tirelessly and compassionately during the last 15 months in extraordinary circumstances to ensure that our patients continue to receive the important care that they need.  We will continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.

We will keep you updated through our website and Newsletters as soon as we are clear on future changes and how we can re-open our reception areas safely. Thank you again for your support.

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