Making an appointment
Consultations with Doctors, Nurses and Health Care Assistants are by appointment only and are normally for ten minutes. Longer consultations may be arranged when appropriate. Surgeries are normally between 08.30 and 11.30 and 15.00 to 17.00. There are also surgeries available in the evenings.
An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made
We encourage you to see the same doctor for an on-going problem to get the best care.
Medically urgent problems will always be seen the same day.
If you are unsure who you need to see, our Receptionists may ask for some brief details of your concern in order to direct you to the correct member of staff.
Phone appointments can be booked up to 4 weeks in advance. Urgent medical appointments are available on the same day by ringing between 08.30- 09.30am. Your call will be added to a triage list and if the duty doctor feels it is urgent you are seen that day you will be offered a face to face appointment. If, after seeing the doctor, you are asked to make a follow up appointment please do this at the desk on your way out.
Please switch off mobile phones in the surgery.
How to make an appointment
Appointments can be made by telephoning the surgery
Routine appointments may also be offered via online booking.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
- phone the practice
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
A request for a home visit is appropriate if you are housebound or are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please be prepared to provide suitable details to enable the doctor to schedule house calls.
On occasions where our regular GP’s will not be able to visit you within an appropriate timeframe, you may be visited by a doctor from our local Acute In Hours Visiting Service.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.