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*** WE ARE CURRENTLY EXPERIENCING PROBLEMS WITH THE PHONE SYSTEMS AT THE BUNTINGFORD MEDICAL CENTRE***
IF YOU ARE CUT OFF, PLEASE CALL BACK - THE ISSUE IS BEING INVESTIGATED.
WE APOLOGISE FOR ANY INCONVENIENCE
‘We are still here for your care’
COVID-19 has changed how patients access their GP. The pandemic has supercharged the use of remote consultations in primary care. These will never replace face to face appointments which should be available to all patients where appropriate. However, they can be a convenient way for people to access medical advice and treatment. Video consultations are available in GP practices covering 99% of the population in England.
Meanwhile, online consultations, where a patient can contact their GP practice directly via the internet, are also becoming available. While we don’t want to reverse the strides that have been made towards video consultations, we need to make clear to patients that face to face appointments are there for all who need them.
There is also a risk that if patients don’t feel they have access to a GP for non-urgent issues, they will seek help at A&E.
- Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus
- Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you
- In addition to face-to-face consultations, many GP practices may offer consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this can be discussed with the clinician.
Ways to seek healthcare advice from a GP
- Call your surgery to discuss a face-to-face or virtual (telephone or video) appointment
- Visit your GP surgery website and complete a confidential online form to receive a response before the end of the next working day
- Download the NHS App to order repeat prescriptions, book appointments and check your symptoms
All patients, carers and visitors attending Buntingford Medical Centre or The Puckeridge Surgery are now required to wear a face covering. We thank you for your co-operation and ongoing support during this time.
If you are concerned that you or a family member may have Corona Virus, please use the NHS 111 'Online Corona Virus Service' https://111.nhs.uk/covid-19
Please see our dedicated Coronavirus page if you have any concerns relating to Covid 19: https://www.buntingfordandpuckeridgepractice.co.uk/info.aspx?p=18
(Site updated 26/11/2020)